According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account, cryptocurrency account or credit/debit card that you used to deposit the funds.

Withdrawals from the Account may only be made in the same currency in which the respective deposit was made.

Withdrawals from the Account may only be made when client has no financial obligation before Solidor Financiere, such as bonus, loan, e.t.c.

In addition, when you deposit or withdraw money for trading purposes, you should be aware that additional fees and restrictions may apply. Withdrawals are subjected to withdrawals processing and handling fees. Those fees cannot be deducted from the transferred withdrawn amount and is needed to be paid directly from client’s side. The fees schedule is available with any Solidor Financiere’s representative, such as broker, finance department, e.t.c.

Without derogating of the foregoing, Solidor Financiere may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.

Furthermore, when it comes to withdrawals, Client may be required to present additional information, documents. If the withdrawal comes through a cryptocurrency wallet, client may be requested to have a certain balance on his wallet available first, before the funds can be deposited to his 3rd party wallet.

Non-Deposited Funds

Funds appearing on Clients’ account may include agreed or voluntary bonuses and incentives, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds (“Non-Deposited Funds“). Please note unless otherwise explicitly agreed, Non-Deposited Funds will be a subject of withdrawal restriction until Client will repay it completely from his side. Company has no access/permission to customer’s account and therefore cannot deduct any non-deposited funds and has all rights to claim these funds to be repaid from customer’s side only. Further, due to technical limitations, Non-Deposited Funds may be assigned to Client’s account in certain occasions (for example, for the technical purpose of allowing the closing of positions or an indebted account).

Without derogating from the abovementioned, bonuses issued to Client by Solidor Financiere cannot be deducted/withheld/subtracted and requires a complete repayment from client’s side and a minimum trading volume of 30 times the deposit amount plus the bonus issued (“Minimum Trading Volume “).

Submitting a Withdrawal Request

In order to process your withdrawal request, you must:

• Have no financial obligation before Solidor Financiere, such as: bonus, loan, e.t.c. If any of that arises, before submitting the withdrawal request, Client needs to make sure all of that was completely repaid from his side via bank/cryptocurrency transfer;
• Client will log in to his account through the website, click on withdrawal, fill up the information and fill up the withdrawal form.
• All compliance documentation must have been received and approved by Solidor Financiere compliance officer in order to proceed with the withdrawal.
• Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed.

Important: Account holder is required to monitor account regularly, and ensure that available margin exists in the account prior to submitting this request, as such withdrawal may have an impact on existing open positions or trading strategy used.

Typical Withdrawal Processing Time

The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary (usually up to five business days). Note that it might take longer for withdrawals to bank accounts due to the additional security procedures in force.

The request will generally be processed by Solidor Financiere within 2-5 business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. Solidor Financiere assumes no responsibility for errors or inaccuracies made by the account holder.

Corresponding withdrawals will take 3 to 5 business days to process. Solidor Financiere cannot monitor and is not responsible in any way for the Client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.

In addition, first-time withdrawal besides the minimum one according to the account type should be performed completely by making a complete withdrawal request from the client’s account due to our Tax Policy in order to avoid tax charges from the local institution from the company’s side and the federal institution from the client’s side. 

Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing statement(s) depending on your card’s billing cycle.

Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.

Additional Charges: If the receiving bank uses an intermediary bank to send/receive funds, you may incur additional fees charged by the intermediary bank. These charges are not placed for transmitting the wire/BTC transfer to your bank/BTC wallet. Solidor Financiere is not involved with and nor has any control over these additional fees.

Currency

Your Account may comprise of different currencies. These will be subject to the following conditions:

We may accept payments into the account in different currencies and any payments due to or from us and any net balances on the account shall be reported by us in the respective currency; The account is maintained in US Dollars, Euro or GB Pounds (“Base Currencies“) and any other currency will be converted at the exchange rate existing at the point of conversion (“Exchange Rate“); if the Client send funds in another currency than his account’s currency, we will apply an exchange rate to our discretion.

We will generally settle trades or perform any required setoffs and deductions in the relevant currency where the account comprises such currency ledger, save that where such currency balance is insufficient, we may settle trades in any currency using the Exchange Rate.

Additional Conditions

Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set-in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by Solidor Financiere, at its sole discretion.

For queries concerning policy matters, please contact us anytime.